Frequently Asked Questions
Welcome! We've gathered answers to some of the questions we receive most often. If you don't find what you're looking for, please don't hesitate to contact us—we're always happy to help.
What does Whimsical Collections & Keepsakes sell?
Whimsical Collections & Keepsakes offers a thoughtfully curated collection of jewelry, crystals, gifts, and handcrafted creations designed to bring a little whimsy into everyday life. Our collection includes handmade pieces created in our studio, thoughtfully curated items, and unique treasures selected for their quality, beauty, and charm.
How do you choose your products?
We carefully select products based on quality, craftsmanship, uniqueness, and how well they reflect the whimsical spirit of our brand. Whether handmade by us or thoughtfully curated from trusted suppliers, every item is chosen with intention.
Are all of your products handmade?
Not all of them.
Many of our products are handmade by Whimsical Collections & Keepsakes, while others are carefully curated from trusted suppliers. Every item is selected with quality, beauty, and uniqueness in mind.
We believe in being transparent about our products, and product descriptions will identify when appropriate.
Are your gemstones real?
Many of our gemstones are natural, while others may be dyed, stabilized, man-made, or simulated depending on the design.
We strive to accurately describe our materials so you know exactly what you're purchasing. If you ever have questions about a particular item, we're happy to help.
What if I don't know what a gemstone treatment means?
Great question!
Many gemstones receive common treatments such as dyeing or stabilization to improve durability or enhance color. These treatments are widely accepted within the jewelry industry.
Whenever possible, we'll identify these treatments in our product descriptions.
Orders & Shipping
How long does shipping take?
Orders are typically processed within 3 business days.
Delivery times vary depending on the carrier and destination. Tracking information will be emailed once your order ships.
Do you offer local pickup?
Yes!
Local pickup is available in the Jacksonville, North Carolina area by appointment.
After placing your order, we'll contact you with pickup instructions and a mutually convenient meeting time.
Do you ship internationally?
At this time, we only ship within the United States.
Returns
Do you accept returns?
Due to the nature of many of our products, we do not offer refunds.
If there's a problem with your order, please contact us within 30 days. Eligible items may qualify for an exchange or store credit in accordance with our Return Policy.
Jewelry Care
How should I care for my jewelry?
To help your jewelry last:
- Remove before swimming or bathing.
- Avoid perfumes, lotions, and harsh chemicals.
- Store in a dry location.
- Wipe gently with a soft cloth after wearing.
Proper care helps preserve both gemstones and metal components.
Custom Orders
Do you accept custom orders?
We're exploring custom work as our business grows.
If you have an idea you'd like to discuss, feel free to contact us. While we can't guarantee every request can be accommodated, we'd love to hear your ideas.
Vendor Events
Where can I shop in person?
You can find Whimsical Collections & Keepsakes at select vendor events throughout North Carolina. Event announcements are shared on our social media pages and website when available.
We're also exploring opportunities to attend vendor events in other states as our business continues to grow.
Contact
I still have a question!
We're always happy to answer questions about our products, orders, or upcoming events.
Please contact us through our Contact page or email us at hello@whimsicalcollections.shop, and we'll be happy to help.