Refund policy

Return & Exchange Policy

We Want You to Love Your Purchase

At Whimsical Collections & Keepsakes, every item is selected, curated, or handmade with care. Because many of our products are handmade, limited in quantity, or one-of-a-kind, we do not offer refunds at this time. However, we are happy to assist with exchanges within 14 days of delivery.

To qualify for an exchange, items must be unused, in their original condition, and accompanied by proof of purchase.

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, or if you receive the wrong item, contact us right away so we can make things right.

How to Request an Exchange

To begin an exchange, please email us at hello@whimsicalcollections.shop and include:

Your order number or proof of purchase
Photos of the item, including any damage or defects (if applicable)

Once your request has been reviewed and approved, we'll provide instructions for returning your item.

For the safest return experience, please package your item carefully in its original packaging or similar protective materials. Customers are responsible for return shipping costs. We recommend using a shipping service that provides tracking, as we cannot be responsible for items lost in transit during the return process.

After your return is received and inspected, we'll ship your replacement item at no additional shipping cost. Please allow 7–10 business days for processing.

A Few Exceptions

For hygiene and safety reasons, earrings are final sale and cannot be exchanged.

Personalized, custom-made, or special-order items may not be eligible for exchange unless they arrive damaged or defective.

If a Replacement Isn't Available

Many of our pieces are limited edition, handmade, or one-of-a-kind. If an exact replacement is unavailable, we'll gladly work with you to choose another item of similar value.

If a suitable replacement cannot be selected, store credit will be issued for the value of the returned item. Store credit is valid for six months from the date it is issued.

Purchases Made at Vendor Events

Items purchased at craft fairs, markets, pop-up shops, or other in-person events may have different exchange procedures. Please keep your receipt and contact us if you have any questions regarding an event purchase.

Questions? We're Here to Help.

As a small business, we truly appreciate every order and every customer. If you have questions or concerns about your purchase, please reach out. We'll do our best to provide a fair and thoughtful solution.

Thank you for supporting Whimsical Collections & Keepsakes and allowing us to share a little whimsy with your day.